Privacy Policy

Exclusive Insulation Ltd Effective Date: 22/01/2025 Welcome to Exclusive Insulation Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, email address, phone number, and address.Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.Usage Data: Information about how you use our website, products, and services.Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services.To manage your account.To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.To comply with legal obligations.To improve our website, products, and services.

3. Legal Basis for Processing Your Data

We rely on the following legal bases to process your personal data:

Contractual Obligations: When it is necessary to process your data to perform a contract with you.Legal Compliance: When we are required to comply with a legal obligation.Legitimate Interests: When it is in our legitimate interests and your rights do not override those interests.Consent: When you have given consent to the processing of your personal data for specific purposes.

4. Sharing Your Information

We may share your personal data with:

Service Providers: Third-party companies and individuals that assist us in providing our services.Legal Authorities: When required by law or in response to legal requests.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

Access: The right to request copies of your personal data.Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.Erasure: The right to request that we erase your personal data under certain conditions.Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.Object to Processing: The right to object to our processing of your personal data under certain conditions.Data Portability: The right to request that we transfer the data we have collected to another organisation or directly to you under certain conditions.

8. Cookie Policy

Our website uses cookies to enhance your experience and provide personalised services. This section explains how we use cookies and your choices regarding their use.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by remembering your preferences and analysing site traffic.

8.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.Analytical/Performance Cookies: Help us understand how visitors interact with our website.Functionality Cookies: Used to recognise you when you return to our website and remember your preferences.Targeting/Advertising Cookies: Track your browsing habits to deliver personalised advertising.

8.3 Managing Cookies

You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to refuse cookies or delete existing ones. However, restricting cookies may affect your user experience on our website.For more information on how to manage cookies, please visit www.aboutcookies.org.

8.4 Consent

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy. You can withdraw your consent at any time by changing your cookie settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Exclusive Insulation Ltd

124 City Road, London, England, EC1V 2NX

[email protected]

+44 (0)20 4577 2374